Pelham Medical Practice

From 1 April 2026, our online triage system will only be available between 8:00am and 6:00pm, Monday to Friday.

The service will be closed on weekends.

This change applies to both of our practice sites: Pelham Medical Practice and St Greg’s Medical Practice.

If you require medical assistance outside of these hours, please:

• Call NHS 111
• Attend an Urgent Treatment Centre (UTC)
• In an emergency, call 999 or attend A&E

Thank you for your understanding and cooperation

There is a confirmed outbreak of meningococcal meningitis in the Canterbury area. If you are unwell with symptoms, do not come to the surgery please Call 111 or go to A&E immediately. 

Due to the outbreak all patients/visitors attending the practice are required to wear a face mask.

Last month we had following amount appointments patients did not attend:

Pelham 157 appointments

St Gregory's 128 appointments

If you not able to attend your appointments, please ensure you cancel or rearrange these by contacting the surgery

You can access Rapid Health on the NHS App using your NHS login details.

If you sign in using NHS login, we will ask your permission to share your NHS login information with our Service.  This allows us to fill in some personal details for you, such as your name, date of birth and contact details.

We will not use your NHS login information for any other purposes.  You can only share your NHS long information if you have proved your identity to NHS login.

You can choose not to share your NHS login information with Rapid Health but you will need to enter your information yourself whilst using the service.

For more information, see the NHS login privacy notice and NHS login terms and conditions.

If you access Rapid Health using your NHS login details, the identity verification services are managed by NHS England.

NHS England is the controller for any personal information you provided to the NHS England to get an NHS login account and verify your identity and uses that personal information solely for that single purpose.  For this personal information, our role is a "data processor" only and we must act under the instructions provided by NHS England (as the "data controller") when verifying your identity.

For more information on NHS login, see the NHS login privacy notice and NHS login terms and conditions.

These guidelines have been produced by NHS England to support practices through the implementation of You and your general practice, which was introduced  and agreed as part of the 2025/26 GP contract.

 
You and your general practice describes what practices and patients can expect of each other. Patients are encouraged to be on time, be prepared, and avoid wasted appointments by cancelling early. Patients can ask to be supported by general practices in a variety of ways (for example, by making reasonable adjustments). You and your general practice also describes how patients and their representatives can give feedback or raise concerns.

You may notice a test result appear in your NHS app referring to segmentation. Segmentation is a simple way in which we categorise patients based on their specific health needs. It helps us as a practice understand the individual needs of our patients based on their health and wellbeing to support personalised care and ensures you get the right support in a timely way. No action is needed from you.