Noticeboard

 New On-Line Registration facility for new patients

Patients wishing to join our GP Practice can now do this on-line by following the attached link  https://gp-registration.nhs.uk/G82032 or via the NHS App. This now avoids the need to complete paper forms and should make the process easier for patients and our staff. Please note we can only accept new patient applications from patients living within our Gravesend and Northfleet catchment area.

Measles

Since 2022, measles activity has been slowly increasing globally, with large outbreaks ongoing in multiple countries across South Asia and Africa. In 2023, there have been several measles outbreaks across London which causes additional risks to neighbouring areas where there is low uptake such as Kent and Medway.

Please see below links for more information:

How to stay safe during a measles outbreak - GOV.UK (www.gov.uk)

Coronavirus Notice

Do not visit the GP surgery, pharmacy or hospital if you suspect you have Coronavirus.

Complaints & Zero Tolerance Policies

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager kmccg.pelhammp@nhs.net who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or you can refer to our complaints leaflet or access our complaint form below.


Complaints Procedure - Leaflet

Complaint Form

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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